Design Development Program Associate at Capital One - Vienna,VA
Design Development Program Associate
As a Designer on the Digital team, you will work closely with other designers, strategists, developers, product managers, and business analysts to further our understanding of how people interact with their money – you will identify opportunities for change, advocate for the needs of our customers, and lead design from empathy to iteration to deliver human-centered solutions to over 65-million customers.
About the Role:
Designers at Capital One have a passion for solving complex problems. They are human-centered in their approach to design and feel comfortable advocating for user needs. They are curious and demonstrate a passion for learning. They are capable of generating ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals. They have an exuberant passion for the power of strategic design and an “anything is possible” mind set. They take pride in their work and yet they have a humble approach. They are able to contribute as a designer from end-to-end on projects, which means they are comfortable as researchers, strategists, and designers. They employ design thinking methods to uncover insights that help inform design decisions. They are excellent communicators and feel comfortable presenting their design decisions in front of colleagues and stakeholders.
What You’ll Do:
Build empathy for the people you’re designing for through participation in human-centered research;
Advocate for and be the voice of the customer in our design and development process;
Collaborate with business analysts, product managers, and other designers on research, strategy, ideation, design, and testing of new product concepts;
Present research findings and design concepts with various audience types from sophisticated design experts to non-designers;
Utilize Lean and Agile methodologies to deliver useful and usable product, data, or service experiences;
Exercise our values of humanity, simplicity, and ingenuity throughout your work;
Translate user needs, style guides, technology and business requirements into elegant design solutions;
Leverage analytics tools to measure success, present opportunities, and support decision-making;
You will obtain or have obtained a bachelor’s degree or higher between December 2015 and May 2017
Bachelor’s Degree: BFA in Interaction Design or Communication Design, BS in Human-Computer Interaction or Computer Science (with Human-Computer Interaction focus), BA/BS in design-related field or closely related discipline;
Graduate degree: MFA / MDes in Interaction Design, MS in HCI, MA in Design with experience as a UX practitioner;
Working knowledge of human-centered design principles (e.g. Design Thinking);
Portfolio of UX/UI design work that demonstrates experience working on projects from empathy to iteration;
Storytelling skills with an ability to weave key insights into a compelling narrative and present to diverse audiences;
Excellent problem-solving skills with an ability to analyze situations, identify existing or potential problems and recommend solutions;
2+ years’ experience with standard digital design tools (e.g. Sketch, Adobe Illustrator, Adobe Photoshop, Omnigraffle, Balsamiq, Axure, etc.);
Exposure to client management, including relationship building with internal and external partners;
Bonus: interest in service design with experience using service design methods;
About the Design Development Program:
As a member of our two-year, Design Development Program (DDP), you'll have the freedom to explore different roles, teams, and design projects while zeroing-in on the career that's right for you. Conceived of as a career accelerator to foster the next generation of leading talent, the Design Development Program provides the framework to develop world-class design skills and gain a comprehensive understanding of end-to-end data, product, and service design.
Here’s what we’ll bring to the table:
A challenging role on an awesome team;
Placement opportunities within Product, Service, and Data Visualization Design roles
The opportunity to rotate roles at the 12-month mark in the Program;
Mentorship with industry-leading designers;
On-going professional and personal training through Meet Ups, Lunch N Learns, and our award-winning Capital One University;
Regular networking opportunities with peers and executives;
Come join us!
Hey guys, this opportunity sounds amazing. I have a few questions.
1. What would a typical day be like as a member of the Digital team?
2. What's the policy on working from home?
3. Are your sprints weekly or bi-weekly?
4. Who oversees the designers on the Digital team? Do Design Directors approve the final designs or do Project Managers and Developers oversee design?
5. Why are role rotations between departments restricted to a 12 month mark within the DDP? What if I realized i'd rather be in Data Visualization instead of Digital, 1 month into the program. Would I be forced to spend 11 months working in a dept that I don't enjoy?
6. What type of software and hardware would a designer be given on day one to do his/her job properly?
7. What are some recent initiatives and accomplishments that have come from the Digital team?
8. How big is the Digital team and how many designers work here? Those numbers make a big difference when it comes to day to day experience and overall bureaucracy.
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